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Shipping & Returns

Returns Policy

Pro-Ice 100% Satisfaction Guarantee

We are so confident in our product that you may return your product for any reason within 30 days for a full refund of the product price, less the actual cost of freight (included in the "free shipping" price shown on the website).  Simply call us at 316-253-0771 or email us and request a return authorization number.  Please provide your name and order number in your communication.  Once your return authorization number is created you will be provided with complete return instructions of where to send your product. Cost of the original and return shipping is the customers responsiblity.

You may exchange your item for a different item within 30 days of purchase as long as the returned item is in new, resaleable condition.  To exchange an item, please contact us (316-253-0771 or email us ) to request a return authoization number for the return, and place a new item order.  The customer is responsible for shipping costs for the return item(s) and the new item(s).

Pro-Ice Warranty

All Pro-Ice Products have a One Year Manufacturer's Limited Warranty. When used according to manufacturer’s directions, Pro Ice guarantees its products to be free from manufacturer's defects for one year from purchase date. Should the product be defective, simply return the product to Pro Ice along with the original sales receipt. Pro Ice will provide a replacement product at no cost to the customer. Failure to use the product according to manufacturer’s directions will void the warranty. Abuse, misuse, failure to follow directions or improper care also will void the warranty. This limited warranty covers only the product replacement and not any explicit or implied losses related to use or misuse of Pro Ice Cold Therapy Products and/or the product’s failure and use of such confirms consent. No other warranty or guarantee of product performance will be applied to Pro Ice Cold Therapy Products.

If you believe you have a product with a warranty issue please contact Pro-Ice-Wraps and let us know so we can promptly handle the issue for you.


Free Standard Ground Shipping On All Pro-Ice Wraps

Just one more reason to buy direct from is the free shipping.  And if you need your Pro-Ice Wraps shipped overnight, just call us at 316-253-0771 or email us and we can provide you a quote for expedited delivery.